How do I manage holidays, closures or special hours?

Use Holidays to close specific days or define special shifts without changing the whole week.

Updated 26 May 2026

Regular hours are configured in Weekly schedule. For exceptions, go to Holidays: you can close a full day or create special hours for specific dates.

Public bookings and the bot use these rules when calculating availability.

More in Bookings and calendar

Why are no available slots showing on the booking page? Usually a service, staff member, schedule or advance booking rule is missing.

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Privacy Policy

Last updated: 10/05/2026

BKCitas (operated by BK Modules LLC) is committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, how we protect it, and what your rights are, in accordance with Regulation (EU) 2016/679 (GDPR), and where applicable, the California Consumer Privacy Act (CCPA/CPRA). This Policy constitutes a legally binding document between you and BK Modules LLC.

1. Data controller

BK Modules LLC, a limited liability company organized under the laws of the State of New Mexico (United States), with registered address at 102 Gold Ave SW, Albuquerque, NM 87102, United States, telephone +1 (813) 214-0078, is the controller of personal data collected through https://citas.bkmodules.com.

For any privacy or data protection question, contact us at bkmodules@bkmodules.com. Users located in the European Economic Area (EEA) may direct requests to the same email; we will respond within a maximum of 30 days.

2. Data we collect

Account data: name, email, hashed password (bcrypt), preferred language, and business details if you register as a professional.
Billing data: legal name, tax ID, billing address, and payment method, processed through Stripe (PCI-DSS Level 1 certified; we do not store full card numbers).
Usage and technical data: IP addresses, session identifiers, browser type, operating system, pages visited, access timestamps, and in-platform events.
Communications: support messages, survey responses, and any information you voluntarily share.
End-customer data of the business: when you use BKCitas to manage your own customers (bookings, notifications, history), BK Modules LLC acts as a data processor; you are the data controller.

3. Purposes and legal bases (GDPR)

Service provision (art. 6.1.b — contract performance): creating and managing your account, providing panel access, processing bookings and subscriptions.
Billing and tax compliance (art. 6.1.c — legal obligation): issuing and retaining invoices, responding to authority requests.
Security and fraud prevention (art. 6.1.f — legitimate interest): event logging, abuse detection, access audits, and service integrity.
Essential operational communications (art. 6.1.b — contract performance): account verification, system alerts, and billing notices.
Marketing and newsletter (art. 6.1.a — consent): only if you expressly opt in; you may withdraw consent at any time.
Service improvement and aggregate analytics (art. 6.1.f — legitimate interest): anonymized usage statistics to improve the platform.

4. Retention periods

We retain your account data while it remains active. After closure, identifying data is deleted or anonymized within thirty (30) days, except data we must retain by law:

Invoices and tax records: minimum 6 years (EU accounting/tax obligation).
Security and audit logs: up to 12 months.
Support communications: up to 3 years from last contact.

5. Processors and recipients

We rely on providers acting as data processors under contract (art. 28 GDPR):

Stripe, Inc. (United States), with Stripe Payments Europe Ltd. (Ireland, EU) for EEA users — payment processing and billing.
Cloud infrastructure providers — hosting and databases, preferably within the EU.
Transactional email providers — system email delivery.
Meta Platforms Inc. (WhatsApp Cloud API) and Telegram — only if the business enables these notification channels.
Google LLC — embedded maps and, if the business enables it, analytics (GA4) and tags (GTM).

BK Modules LLC does not sell or share personal data with third parties for their own commercial purposes.

6. International transfers

BK Modules LLC is established in the United States. Data is transferred to and processed in the US and, where applicable, within the EU. To ensure the lawfulness of transfers from the EEA, we rely on the following mechanisms:

EU-US Data Privacy Framework (DPF, July 2023): for providers certified under the DPF.
EU Standard Contractual Clauses (SCCs) approved by the European Commission: for providers not covered by the DPF.
European Commission adequacy decisions: where applicable to the recipient country.

7. Your rights (GDPR — EEA users)

If you are in the European Economic Area, you may exercise the following rights at any time:

Access: obtain confirmation of whether we process your data and receive a copy.
Rectification: correct inaccurate or incomplete data.
Erasure ("right to be forgotten"): request deletion of your data when no longer necessary or when you withdraw consent.
Objection: object to processing based on legitimate interest.
Restriction: request suspension of processing under certain circumstances.
Portability: receive your data in a structured, commonly used format.
Not to be subject to solely automated decisions with legal or similarly significant effects.

Write to bkmodules@bkmodules.com indicating your name, account email, and your specific request. We will respond within 30 days. If you believe we have not handled your request properly, you may lodge a complaint with the supervisory authority in your country (in Spain, the AEPD — www.aepd.es).

8. Additional rights — California residents (CCPA/CPRA)

If you reside in California (USA), the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you additional rights:

Right to know what personal information we have collected, the purpose of collection, and to whom it has been disclosed.
Right to delete your personal information, subject to legal exceptions.
Right to correct inaccurate personal information.
Right not to be discriminated against for exercising your rights.
Right to opt out of the sale or sharing of personal information: BK Modules LLC does not sell personal data.

To exercise these rights, contact us at bkmodules@bkmodules.com.

9. Minors

The Service is intended exclusively for individuals over 18 years of age. We do not knowingly collect personal data from individuals under 18 years old. If you believe a minor has provided us with data without parental or guardian consent, contact us at bkmodules@bkmodules.com and we will promptly delete such data.

10. Automated decisions and profiling

We do not make decisions with significant legal effects based solely on automated processing. Fraud detection and validation mechanisms are used only as decision-support tools, always under the supervision of qualified human staff.

11. Changes to this policy

We may update this Policy to reflect legal, regulatory, or service changes. Substantial changes will be notified by email or via a panel notice at least fifteen (15) days in advance. The date at the top of this page indicates the last published update. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.

Cookie Policy

Last updated: 10/05/2026

This policy explains which cookies and similar technologies https://citas.bkmodules.com uses and how you can manage them, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable e-Privacy legislation.

1. What are cookies?

A cookie is a small file or identifier that a website stores on your device when you visit it. They allow the site to function, keep your session active, remember preferences, and measure service usage.

2. Categories we use

Necessary (technical): essential for security, session management, CSRF protection, language, forms, and consent management. They cannot be disabled; without them the service does not function properly.
Preferences: remember non-essential settings such as color theme or language.
Analytics: measure visits and aggregate usage to improve the service (Google Analytics 4, only if enabled by the business).
Marketing: measure campaign performance or display personalized content (Google Tag Manager, only if enabled by the business).

Non-essential cookies are not loaded until the user accepts them through the consent panel.

3. Embedded content (maps and videos)

To avoid degrading the user experience, this site may display embedded maps and videos using privacy-oriented variants: Google Maps Embed API and OpenStreetMap/Leaflet for maps, and youtube-nocookie.com for videos. These integrations do not set advertising cookies until the user interacts with the content. The provider may receive technical data (IP, user agent) necessary to deliver the content. This loading relies on the legitimate interest of displaying requested content and, for certified US providers, on the EU-US Data Privacy Framework.

4. Consent management

You can accept, reject, or customize cookie categories from the banner displayed on your first visit, and modify your choice at any time using the "Cookie settings" link in the footer. Your choice is stored in your own browser and, in aggregate and non-personal form, in our compliance records.

5. Third-party cookies

When a customer business enables optional tools on its landing page (analytics, marketing, videos), the corresponding providers may set their own cookies according to their respective policies: Google, Meta, YouTube, etc. BK Modules LLC does not control those cookies.

6. More information

For questions about cookie usage or to exercise your rights, contact us at bkmodules@bkmodules.com.

Terms of Service

Last updated: 10/05/2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "Customer") and BK Modules LLC, a limited liability company organized under the laws of the State of New Mexico (United States), owner of the BKCitas service available at https://citas.bkmodules.com ("the Service"). By accessing or using the Service, you fully and unconditionally accept these Terms. If you do not agree, you must not use the Service.

1. Subject matter

BKCitas is a software-as-a-service (SaaS) platform that enables professionals and small businesses to manage bookings, customers, communications, and payments online. These Terms govern all relationships between BK Modules LLC and the User from the moment of registration or first access.

2. Registration and account

To access the management panel you must register an account with truthful, accurate, current, and complete information, and keep it updated at all times. You are solely responsible for the confidentiality of your credentials and for any activity carried out under your account. Registration and use of the Service is restricted to individuals over 18 years of age and to legal entities acting through representatives with sufficient legal authority. BK Modules LLC may request identity verification or proof of authority to contract at any time.

3. Plans, subscription, and billing

BKCitas offers subscription plans whose features and pricing are detailed at https://citas.bkmodules.com. The subscription begins upon registration and plan selection, with charges processed automatically and periodically (monthly or annually) through the payment provider Stripe. Unless applicable law in your country of residence expressly grants a right of withdrawal, amounts already billed are non-refundable. You may cancel your subscription at any time from the panel; the Service remains active until the end of the current billing period. BK Modules LLC reserves the right to modify prices with a minimum of thirty (30) days' notice via email or the panel; continued use constitutes acceptance of the new prices.

4. Acceptable use and prohibited conduct

You agree to use the Service solely for lawful purposes consistent with these Terms. Without limitation, the following are expressly prohibited:

Engaging in illegal activities or activities that infringe third-party rights.
Attempting to access systems, accounts, or data without authorization.
Reverse engineering, decompiling, disassembling, or extracting the source code of the software.
Conducting mass scraping, automated crawling, or using bots without prior written authorization.
Sending spam, malware, ransomware, phishing, or any malicious or unlawful content.
Impersonating BK Modules LLC, its employees, or any third party.
Reselling, sublicensing, or transferring access to the Service without prior written authorization from BK Modules LLC.
Interfering with the functioning, security, or availability of the Service.
Harvesting contact data without consent.

Violations may result in immediate account suspension or termination, without prejudice to any civil and/or criminal legal actions BK Modules LLC deems appropriate.

5. Intellectual property and brand protection

BK Modules LLC owns or is licensed to use all intellectual and industrial property rights in BKCitas, including, without limitation: source code, software, platform architecture, visual design, algorithms, trademarks, logos, trade names, texts, images, and iconography.

The name "BKCitas", the associated logo, and all derivatives are protected trademarks and the exclusive property of BK Modules LLC. Their use, reproduction, imitation, dilution, registration, or exploitation — in any form or jurisdiction — without prior written authorization is expressly prohibited. Infringement will result in civil and criminal claims to the fullest extent permitted by law.

Subscribing to the Service grants the User only a limited, personal, non-exclusive, non-transferable, and revocable license to use the Service during the subscription period. No ownership rights in the software or any component of the Service are transferred. Any feedback, suggestions, or improvements you provide regarding the Service may be used by BK Modules LLC without restriction or additional compensation.

6. End-customer data and sub-processing

In the context of booking and communication management activities carried out through the Service, BK Modules LLC acts as a data processor with respect to end-customer data managed by the User, with the User being the data controller under the GDPR and applicable law. The User warrants that they have the appropriate legal basis to process their customers' data, have provided legally required notices, and that their use of BKCitas is compatible with data subjects' rights. BK Modules LLC will process such data only per the User's documented instructions and will delete or return it upon contract termination as agreed.

7. Service availability and disclaimer of warranties

BKCitas makes reasonable efforts to keep the Service available on an uninterrupted basis, but does not guarantee continuous, error-free, or uninterrupted availability. Outages may occur due to maintenance, updates, or force majeure.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent applicable law does not permit complete exclusion of these warranties, such exclusion applies to the maximum extent permitted.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BK Modules LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, REPUTATION, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BK Modules LLC's total cumulative liability to the User, for any cause, shall not exceed the total amount actually paid by the User during the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars (USD 100) if no payment was made during that period. Some jurisdictions do not allow the limitation or exclusion of certain liabilities; in such cases, these limitations apply to the maximum extent permitted by law.

9. User indemnification

You agree to indemnify, defend, and hold harmless BK Modules LLC and its officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in breach of these Terms; (b) violation of third-party rights; (c) unlawful processing of end-customer data; or (d) any content or operation performed under your account.

10. Term, suspension, and termination

These Terms take effect upon registration and remain in force for the duration of the subscription. Either party may terminate the agreement by canceling the account. BK Modules LLC may suspend or cancel access immediately in the event of a material breach of these Terms, fraudulent use, or illegal activities, without prejudice to any claims for damages. Upon termination, BK Modules LLC may delete account data no sooner than thirty (30) days after termination, except where retention is required by law.

11. Modifications to these Terms

BK Modules LLC may modify these Terms at any time. Material changes will be notified via email or a panel notice with a minimum of fifteen (15) days' prior notice. Continued use of the Service after that period constitutes acceptance of the revised Terms. If you do not accept the changes, you must cancel your subscription before they take effect.

12. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the State of New Mexico and applicable United States federal law, without regard to conflict-of-law principles, and without prejudice to mandatory consumer protection provisions of the User's country of residence. The parties agree to attempt to resolve any dispute amicably within thirty (30) days of written notice. Failing agreement, disputes shall be submitted to the courts of Albuquerque, New Mexico (USA), unless mandatory law in the User-consumer's country of residence establishes different jurisdiction. If any provision is found invalid, the remaining provisions shall remain in full force. Failure to exercise any right shall not constitute a waiver. These Terms constitute the entire agreement between the parties on the subject matter hereof.

Legal Notice

Last updated: 10/05/2026

BK Modules LLC provides the following information in compliance with applicable information society and data protection legislation, including Spanish Law 34/2002 (LSSI-CE) for users in Spain and the laws of the State of New Mexico (USA) for other jurisdictions.

1. Owner identification

Legal name: BK Modules LLC
Entity type: Limited Liability Company (LLC)
State of organization: New Mexico, United States
Registered address: 102 Gold Ave SW, Albuquerque, NM 87102, United States
Telephone: +1 (813) 214-0078
General contact email: bkmodules@bkmodules.com
Privacy and data contact: bkmodules@bkmodules.com
Website: https://citas.bkmodules.com
Registry information: Limited Liability Company registered in the State of New Mexico, United States

2. Subject matter and scope

This Legal Notice governs the general conditions of access to and use of the website https://citas.bkmodules.com and the BKCitas Service, owned by BK Modules LLC. Access and use of the site constitutes full acceptance of this Legal Notice, as well as the current Privacy Policy and Cookie Policy.

3. Intellectual and industrial property

All content of the website and BKCitas software — including source code, databases, visual design, images, iconography, trademarks, trade names, and logos — is the property of BK Modules LLC or of third parties who have granted the corresponding license, and is protected by applicable intellectual and industrial property law.

The name "BKCitas" and the associated logo are protected trademarks owned by BK Modules LLC. Their use, reproduction, imitation, registration, or exploitation — in any form or jurisdiction — without prior written authorization is expressly prohibited. Infringements may result in civil and criminal claims to the fullest extent permitted by applicable law.

Reproduction, distribution, public communication, transformation, or any other form of exploitation of site content without express written authorization from BK Modules LLC is prohibited.

4. Disclaimer of warranties and liability

BK Modules LLC does not guarantee the uninterrupted availability of the site or the absence of errors, viruses, or other harmful elements. Under no circumstances shall BK Modules LLC be liable for direct or indirect damages arising from access to, use of, or inability to use the website, to the maximum extent permitted by applicable law. Information on the site is for informational purposes only and may be subject to change without notice.

5. Prohibited activities

Without prejudice to what is established in the Terms of Service, the following are expressly prohibited: (a) using robots, crawlers, or scrapers to extract content from the site without authorization; (b) attempting to breach security systems; (c) impersonating BK Modules LLC or its representatives; (d) using the BKCitas brand or image without prior written authorization.

6. Governing law and jurisdiction

This Legal Notice is governed by the laws of the State of New Mexico and applicable United States federal law. For users residing in the European Union, mandatory consumer protection rules of the applicable member state shall also apply. Any disputes shall be resolved as set forth in the Terms of Service.